Our procedures require that all requests for service be submitted in writing to our warranty department. The "Request for Service" forms to be used are on-line through this website or you may send a request by mail or fax. The fax # is 1-855-332-4965. Once we receive your request, we will be contacting you. If you have an emergency, please call our warranty department at (281) 675-3235 with information regarding the incident. The warranty department will respond as soon as possible. If the emergency concerns a major mechanical system, please contact the correct subcontractor from the information given to you by both your Sales Counselor and Builder. Our phones are monitored on weekends and holidays for any emergencies that may occur.
* Required Information
It is required that you or your representative be present in the home while all service work is being performed. Entry to your home must be provided during normal working hours of 8:00 am - 4:30 pm Monday through Friday.
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