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1. May I call the office with my warranty service requests?
A regular warranty service request must be submitted in writing. It can be sent thru our website, by fax or mail. If you have an emergency, then you may call but we will still ask that you submit the item in writing also. (back to top)
2. What happens if I have an emergency over the weekend?
Our warranty department phones are monitored over the weekends and on holidays from 8:00 AM to 5:00 PM. Leave a detailed message and you will be contacted as soon as possible. (back to top)
3. What does it mean that I have a "limited" warranty?
You have a 10 year warranty on your home but there are exclusions to that warranty, such as, cosmetic items, that are not covered after you close on your home, or wind driven rain due to a hurricane. The warranty also is limited by what is covered for the 1st year, the 2nd year and the remaining 3 to 10 years. Please read your warranty book to know specifically what is covered during each of these time periods or call our warranty department for a coordinator to explain further (back to top)
4. What does "cosmetic" mean?
Cosmetic means the physical appearance of wood trim, doors, cabinets, countertops, concrete surfaces, wallpaper, painted areas, etc. in respect to imperfections, such as, nicks, scratches, cuts, dents, drips, blemishes and finish variations.
(back to top)
5. My windows appear to be leaking and water sits on the sill but I am told this is due to condensation. What is condensation and what can I do to protect my window sill and wall?
Condensation on interior surfaces, such as window sills, is the build up of moisture which often occurs during cold weather and is a result of the humidity level in the home, combined with the difference of inside and outside temperatures. Damage to window sills and sheetrock is possible from excessive condensation draining onto the finished woodwork. Contact the warranty department and they will gladly explain what you can do to minimize this condition in your home. (back to top)
6. What should I use to clean my hardwood floors?
You should contact the flooring company who installed your wood
floors and they will provide you with the manufacturer suggested
product for cleaning your hardwood floors. We do not recommend you
select a product advertised on the television unless you have verified
with the manufacturer first that the product will not damage your
wood floors.(back to top)
7. My smoke alarm will not stop beeping and
I have changed the battery. What should I do?
Your battery is a back up in case of a power failure. When your
battery is removed, power is still feeding your alarm. On the
advice of an electrician,
they suggest that if the alarm is still beeping to disconnect the
low voltage
wires inside the alarm and then contact your electrician as soon as
possible to
further assist you. Also, the smoke alarms are sensitive to dust and
dust particles
and may require cleaning to stop the beeping. A hairdryer is suggested
to
clean the smoke alarm. It will remove the dust particles.(back
to top)
8. My exterior electrical outlets are not working.
What should I do?
All exterior outlets are on a GFCI and if the outlet is overloaded
it can be tripped and then will need to be reset. The reset button
is in the breaker box which is located either in the garage or the
utility room. When the GFCI is reset, all power will be restored
to the exterior outlets. If the GFCI will not reset, check the breakers
in the electric box to make sure they are all in the correct position. (back to top)
9. How do I locate the different color selections
for my home i.e. paint, tile, carpet?
You should have received a copy of your selections from your Sales
Manager prior to closing on your home. If you cannot locate your
copy, contact
the warranty department and a coordinator can give you the information.(back
to top)
10. May I call the vendor directly who helped to build my home?
Yes, you may. If you call to have them to handle a warranty repair,
please contact the warranty department also and notify them
of the repair. This is important so that there is a record of
the work being done with Trendmaker’s warranty department. (back
to top)
11. Is it alright to water my yard trees using just the sprinkler system?
No, yard trees require more water than a sprinkler system can
provide. Watering should be done once every three days for
15 to 20 minutes. You should water by hand allowing a deep,
slow soaking for each tree. Consult your Homeowner Manual for
more detailed information. (back
to top)
12. My dishwasher will not turn on. There is no power. What should I do?
On the wall of the backsplash near the kitchen sink and dishwasher
there is a switch which controls the power to the dishwasher.
Flip that switch, as you would a light switch, and your dishwasher
should receive power and work. If there is still a problem with
getting power to the dishwasher, then please contact the warranty
department. (back
to top)
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